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Your PropertyFile account gives you secure access to important information about your tenancy, including documents and account details.
You can also use PropertyFile to report maintenance. Providing photographs and a clear description will help us understand the problem and arrange the appropriate response more quickly.
For an immediate danger or threat to life, always call the emergency services on 999. Our out-of-hours number is for genuine property emergencies that cannot safely wait until the next working day.
We know that life does not always run perfectly. If you are struggling with your rent, unsure about something in your tenancy, please speak to us as early as possible.
Coming to us before we need to come to you gives us the best chance of understanding the situation and helping you find a way forward.
ICO Registration Number: ZC204976 | Propertymark incl CMP Registration Number: C0142610 | TPO Registration Number: T14863-0
