Moving a substantial portfolio of properties to a new managing agent could easily have been a complicated process, but Jess and Matt made the changeover remarkably smooth. They took the time to understand my portfolio properly and quickly identified several issues that hadn’t previously been brought to my attention.
Having worked with agents who weren’t always transparent about maintenance costs, True North’s approach has been genuinely refreshing. I’m kept informed about what work is needed, why it’s needed and exactly what I’m paying for, with no hidden mark-ups.
Most importantly, I trust them to manage the entire portfolio properly without feeling the need to micromanage. They are proactive, honest and clearly understand the importance of protecting a landlord’s investment. I feel completely confident leaving the day-to-day management in their hands - F.T
Landlord